ORNAMENT TREES.COM CUSTOMER SERVICE FAQ
International Shipping FAQ
BROWSE THE FREQUENTLY ASKED QUESTIONS BELOW AND CLICK THE LINK.
--> To which international destinations do you ship?
--> What if my country does not appear on the list to which you ship?
--> How can I tell if an item I want on your site can be shipped to my country?
--> How do you handle an international order?
--> How long will it take you to process my order?
--> When in the best time to place an order for Christmas delivery?
--> How are international orders shipped?
--> What happens after an international order is placed?
--> What Does Your Shipping Charge Cover?
--> Can you ship to a post office or post office box?
--> What about Customs, Fees, VAT, Taxes, Duties?
--> Do you offer Expedited international Shipping?
--> Is there an order cut-off date for International orders?
--> I live in the UK, western Europe. what type of extra fees might I incur?
--> I live in Australia, Puerto Rico, Guam, US territories. Do you have shipping options for me? What about fees?
--> I live in Canada. What options do you have for me?
--> Tell me more about UPS Canada?
--> Any extra UPS fees I should know about?
--> Is there anyway to avoid surprise fees?
--> Do you collect the Tariffs, Fees, Taxes charged by my Country in advance?
--> UPS notified me there are brokerage fees due. What does that mean?
--> I love your tall trees. Can they be shipped overseas?
--> Is there a way I can get some idea what the shipping charges on my order will be?
--> Do you guarantee the delivery date on an international order?
--> I've been eyeing your electrified, battery-operated and motorized products. Can they be used overseas?
--> When will a signature be required on my international order?
--> I am ordering for a special event. Any additional advice?
--> What should I do if my order arrives damaged, defective or with missing parts?
--> I am sending a tree to someone as a gift. Can I include a special note?
THE ANSWER APPEARS BELOW:
More helpful links:
Postal contacts for international customers
International Shipping information on our website
Our Decorating Centre
Canadian customs charges
How to handle UPS brokerage fees
UPS Canadian brokerage charges
Canada UPS Zones and Rates
UPS International Canada shipping website
UPS International to other countries
Internet address for the postal service in your country
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