ORNAMENT TREES.COM CUSTOMER SERVICE FAQ
Returning an Item That Is In Perfect Condition
BROWSE THE FREQUENTLY ASKED QUESTIONS BELOW AND CLICK THE LINK.
--> I need to return an undamaged, unused, unopened item to you. How much time do I have to make a return?
--> What if I send it back after the warranty period is expired?
--> Why do I need to request an RMA (Return Merchandise Authorization)?
--> How much time do I have to request a refund or credit?
--> How do I know where to return the item?
--> Is there a form to include in the return and if so, where can I find it?
--> How should I repackage the return?
--> What should I do with the Free Gift included in the box?
--> What shipping method should I use to return the item?
--> If all is well after you receive it, will I get full refund?
--> I sent you an RMA request but did not get a reply. Why?
--> I have a spam filter on my email account. Will that interfere with getting your emails?
--> I sent a note to the email address on my pack slip but never got a reply. Why?
--> I sent a note to the email address on my tracking number notice and did not get a reply. Why?
--> What else can I do if I can't get an email about my return?
--> I'm not sure which email address I used on my order.
--> I get your email just fine but, did not get a reply to your RMA request.
--> I need another copy of the RMA letter. What should I do?
THE ANSWER APPEARS BELOW:
More helpful links:
How to Buy a Metal Ornament Tree
Repacking a Return
Refund Policy and Procedures
Return to Main FAQ