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Why Shop Here?

Name: Why Shop Here?Title: Why Shop at Ornament Trees.com Custom File Name: why_shop_here.html

Why Shop at Ornament Trees.com?

Because, we are "picky." (Or so we've been told.) Our customers tend to be "picky" shoppers. That's just fine with us!:-) Picky or not, we hope you'll feel at home here. :-)

Several times a year, we search through the catalogs from America's best known, commercial and holiday display manufacturers. We are always on the lookout for hand-made display products from conscientious artisans as well. We want to offer you the best in heirloom quality ornament trees, display stands, artificial trees and holiday decor accessories that are uniquely designed, beautiful, sturdy and useful to you. Not every product passes our test. Only the ones that we love and think that you will love are on our site.

Are you new to our site and wondering if one of our beautiful, unique trees or accessories is right for you? Metal ornament trees are a "green" alternative to a live tree: they are a durable, no fuss, heirloom quality display for a large or small collection of ornaments.

Visit our Decorating Centre to see a few decorated trees and get more ideas, use and care instructions and project sheets with creative ways to use metal ornament trees.

As our customer, you'll get:

1) Complete contact information - not just an e-mail address or a form leading "somewhere". Our address, fax  number, customer service phone and e-mail is posted on our site. Which means, no wondering who we are, where we are located, if we can be trusted to deliver your order or if we'll be around to help you after the sale.

2) Detailed Product Descriptions to eliminate surprises! Our product descriptions include:
  • Multiple images and magnified views. Image gallery with certain custom-made products gives more details of past and present products.
  • The quantity in stock (as of each update)
  • The estimated shipped/dimensional weight (size) of the box. Shipping carriers use this to determine shipping charges.
  • If the box is over-sized by carrier standards.
  • If the item can be shipped overseas/ international . Please allow 2-4 weeks for delivery depending upon the shipping method you choose.
  • If we recommend a pre-paid advance order because the item is a fast seller or custom made.
  • If the item is re-stocking and approximately when it will be back in stock. Due to the possibility of unforeseen changes by suppliers, all inbound dates are approximate!
  • You can place a special order for any item on our site (unless the item is not restocking) even if our site shows low quantities or out of stock. Contact us for availability of the item, quantity and a shipping quote.
  • Real time shipping discounts based upon the actual UPS or USPS International rate to your location/ zip code

3) Order securely on line, by mail, by Toll Free Fax 1.866.505.7475 or Toll Free phone:1.877.215.0526

4) 1-2 day or 24 HOUR response to e-mail inquiries. We try to answer all e-mail requests within 24 hours. During the busy season (October 30 - January 30) it may take longer - especially if we need to contact a third party to get an answer for you.

5) Clearly spelled out USA shipping, international shipping, warranty, return and privacy policy in our FAQ.

6) Secure ordering in real time, on-line. Many internet sellers are collecting your card details from a secure page but processing your order by hand. You have no idea how many people are handling your credit card or checking account information, if they can be trusted or how they are storing it. We use a secure site and process your card securely "in real time", over the internet, using 128 bit encryption - the strongest available commercial encryption. Transactions are handled between computers (not people) located hundreds of miles apart which is safer for you. Go here for an explanation of real time credit card processing.


7) Decorating Centre with useful ideas, assembly instructions, help for international customers and project sheets to help you create a warm or popular decorator "look" for your holiday home.

8) Direct shipping of any gift at no extra charge. (Let your recipient know that a signature will be required at delivery.)

9) Discounts on your orders:

  • Get an immediate 5% discount off any purchase of $150 or more and 10% off any purchase over $500. The amount of the discount and the qualifying purchase amount are subject to change.
  • Multiple item discounts on ornament hooks, photo frames, Ornamotions, glass garlands and drops. The discounted price of the item is shown under the quantity available box.
  • Discounts to Non-Profit organizations.
  • Discounts for Crafters repeat customers who use our ornament hooks or photo frames to create or add value to your designs.
  • Earn Bonus Points that can be converted to a discount code and redeemed on your next purchase. Points accumulate, never expire and will save you money. (Coming Soon!)
  • Price Matching our retail prices are comparable to those of other websites selling the same ornament trees. If we don't have it at the lowest retail price, we'll match it. Sorry, we cannot match pricing for any items other than the regular listed price of metal ornament tree. See our FAQ for more information.
  • Multiple Shipping Location Discounts: We ship from warehouses all over the country. If your order has items which ship from more than one location, you will get the discounted UPS shipping rate from each location.
10) E-mail or Snail-Mail Gift Certificates: select your price from $15 - $250+. A few mouse clicks and your gift shopping is done.

11) Expedited shipping: need it in a hurry? We can ship UPS next day, second day or three day select. Just select your shipping method when you place the order.


12) "EZ Pay" Plan: Got Champagne taste on a beer budget? :-) Need to order a large quantity for resale or a special event? Pay for your order in  three equal installments - one each month. In a few short weeks, it will be yours! 


14) International (regular and expedited) shipping to Canada, Australia, the UK, military destinations overseas, US Territories, certain tropical islands and Europe. Please allow 2-6 weeks for delivery. Read detailed info pages for international customers in our FAQ and Decorating Centre.


15) Order confirmation: you'll get an e-mail with an order number after the order is placed and an e-mail with the tracking number after it ships. Please be sure to add our e-mail address (shipping@...) to your buddy list, white list or list of approved senders so that the e-mail will not be blocked by a spam filter.


16) Payment options: pay by major credit card (Visa, American Express, Discover, MasterCard), Paypal or Paypal e-check or postal money order. Place your order by phone, fax or by mail order.


17) Variety & Versatility: choose from a wide variety of heirloom quality, versatile ornament trees and holiday decor that will fit almost any decorating scheme. You can use them year around for displaying pictures

e-mail us. We'll check our resources to see if the product you want is available from one of our suppliers and get you a price.

Thanks for shopping at Ornament Trees.com. We appreciate your interest in our products and your business.